One system for the whole council
Resident requests, asset management, mobile inspections, and reporting - in one hosted system, not spread across spreadsheets and inboxes.
Who Kinso CRM for Councils is for
We shape the configuration around how these teams actually work.
Town and parish councils replacing spreadsheets, shared inboxes, and separate asset records with one system
Estates and facilities teams tracking buildings, play areas, bins, and street furniture, with full inspection and maintenance history
Clerks and front-desk staff logging resident requests from the web, email, phone, and in person on one record
Field and grounds crews capturing inspections, photos, and defects on a phone, on site and offline
Operations leads and supervisors who need workload, overdue work, and repeat issues visible across every ward
Council teams onboarding staff and champions onto one shared system, with role-based access
What Kinso CRM for Councils does
A resident portal, case management, an asset register with inspections, a mobile field app, and reporting - on one record, hosted in the UK.
Residents report it themselves
Residents report a problem or track a request, with a map pin and a photo.
Every asset on one register
Buildings, play areas, bins, trees and more - with condition and inspection history.
Assets and requests on the map
Assets and live requests on one map, filterable by layer.
Inspections both online/ offline
Inspections, photos, and defects captured on a phone - online or offline.
Reporting members can read
Service volumes, response times, and overdue work, ready for committee.
See it on your own data
We'll walk you through Kinso CRM for Councils and answer anything specific to your team.
Talk to usWhy teams choose Kinso CRM for Councils
How it stacks up against Dynamics 365, and Salesforce - the platforms you’d otherwise reach for.
 Kinso CRM for Councils | Dynamics 365 |  Salesforce | |
|---|---|---|---|
| Built for council services out of the box | Included | Limited | Limited |
| One system, not several licensed products | Included | Not available | Not available |
| Sized and priced for a town or parish council | Included | Limited | Limited |
| No per-seat licensing | Included | Not available | Not available |
| Self-hostable - you own the deployment | Included | Not available | Not available |
| Delivered and supported by the team that built it | Included | Limited | Limited |
Common questions
What teams ask before getting started.
Where is it hosted, and who can see the data?
In the UK, on the AWS London region, under UK GDPR. The council owns its data; we process it under a data-processing agreement, with role-based access and audit logs.
Is the resident-facing side accessible?
The resident portal is built to meet WCAG 2.2 AA, and we can provide an accessibility statement for your site.
Can residents report in Welsh as well as English?
Yes. The portal can run bilingual English and Welsh, built to support the Welsh Language Standards, and other languages can be added the same way.
Can you move our existing records in?
Yes. We migrate from spreadsheets, SharePoint lists, Parish Online exports, and service records as part of setup, with import logs and duplicate checks.
How is it priced?
A fixed annual subscription plus a one-off setup, sized to your staff and the configuration you need - no per-seat licensing. We quote against your requirements.
What happens if we want to leave?
There is a documented exit: a full data extract in open formats, transition support, and secure deletion. No lock-in.