Dynamics 365, across the CRM and ERP suites
We work across both Dynamics suites - the CRM side for sales and service, and the ERP side for finance and operations. We handle setup and implementation, integration, and data migration.
What we do
We set up, implement, integrate, and migrate Dynamics 365 across both its CRM and ERP suites.
CRM implementation
Sales, Customer Service, Field Service, and Customer Insights, set up around how your teams sell and support.
ERP implementation
Business Central, Finance, Supply Chain Management, and Commerce, set up as one connected system.
Canvas and Model-Driven Apps
Model-driven apps on Dataverse for structured, governed processes, and canvas apps built with Power Fx for task-specific low-code design.
Setup and configuration
Entities, forms, business process flows, security roles, and dashboards, configured through standard settings.
Integration
Accounting, marketing, e-commerce, and line-of-business systems connected over the Dataverse Web API.
AI in Dynamics 365 today
AI is moving quickly on Dynamics 365. Here’s what’s worth knowing - and what we help you set up.
Copilot for Sales
Opportunity and lead summaries, email drafting, meeting prep, and next steps from your CRM and Microsoft 365 data, inside Outlook and Teams.
Copilot for Customer Service
Case and conversation summaries, email drafting, knowledge answers, and AI routing, with prebuilt agents for case and knowledge base.
Copilot Studio agents
Custom low-code agents built to your process, including computer-using and real-time voice agents via Dynamics 365 Contact Center.
Prebuilt agents
Ready-made agents like Sales Qualification, with a built-in usage estimator to plan rollout.
We also build our own
Kinso CRM
Lead generation, lead management, account ownership, and billing in one suite, starting at £5/month.
Explore Kinso CRM